Your satisfaction is our number one priority.

We offer a full refund within 30 Days when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs on returns.

Any returns must be in the original packaging with proof of purchase.

At Kusuma, we stand by the quality of our products. We offer a 1-year warranty from the date of purchase against manufacturing defects. This warranty covers workmanship and material flaws but does not include damage caused by misuse, neglect, or normal wear and tear. If you experience an issue covered by our warranty, please contact our customer service team at info@kusumacollection.com for assistance with repairs or replacements. Proof of purchase is required for all warranty claims.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We offer standard and expedited shipping options. Orders are typically processed within 3-5 business days, excluding weekends and holidays. You'll receive tracking information once your order is shipped. Standard delivery usually takes around 7 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!